Purchasing & Terms

Purchasing

Using our on-line shopping catalogue  you can select your items and amount. Once you have completed your shopping please click  'checkout'. This will take you to a secure server of Globecharge in order to enter your name, address, delivery address and email. Once completed  click 'next' and you will be redirected to the secure servers of Pay pal where your financial transactions will be completed.

 

On completion of your order  by entering your details you will receive an order confirmation. When redirected for payment and on completion of payment  you will receive a payment confirmation from Paypal. Once we receive your order and payment  confirmation from Paypal,your selected items will be packaged.  You will then receive an email from  Scotties Walking Sticks & Canes to confirm your order and payment  together with confirmation of  dispatch with an estimated time for arrival.

 

We fully recognise that not everyone has the time to order on-line. In this case  please  contact us by phone on 01472 851430 and we will take your order details.

 Payment by debit or credit card processed through World pay  Once payment has been processed, card data is destroyed.The information to process delivery  is held within the secure environment of Globecharge.

 

If you need any help or advice please contact us on info@walking-canes-sticks.co.uk

 

Alternatively, contact us by phone on 01472 851430 and we will be more than  happy to help or advise you.

 

Stock Availability.

All new items displayed on this web site are currently held in stock. However, in the event that an item you require has been sold out before the web site has been updated, we will inform you immediately. You will be given the choice of cancelling your order or placing your order on back order. Back orders generally take no longer than 14 days to arrive to you. However, in the 'Italian Collection' back orders can take up to 12 weeks to arrive to you.For specialised orders non refundable deposit of 50% will be required.

 

For the Antique Collection Range  these canes and walking sticks are unique and not easily found. Should your selected item be sold, then you will be informed immediately and your payment refunded. 

 

Payment

Please note if paying by Paypal, credit card, Bank transfer  we only accept payment in UK sterling.

 

On-line Payments

Scotties Walking Sticks & Canes are dedicated to on-line security for the benefit of our customers. Our chosen on-line credit payment company  is Paypal. Paying by this method will result in you being automatically redirected to the secure Paypal payment gateway.

 

It is the responsibility of the buyer to read the terms and conditions of the credit payment company before using the service. Details of this can be found at: www.paypal.com

 

Product Colours

The colours of our product range  depicted on this web site cannot be taken as absolute due to variations in individual computer monitors and their settings.

 

Delivery

We use Courier Home Network and  Parcel Force for our deliveries, all of which, will require a signature on arrival. We are unable to send to P.O Boxes.  If this should cause you problems then please, appoint a delivery address where a signature can be provided.

 

Should you require Next Day Delivery please ensure your order arrives to us before 10.00 am otherwise dispatch will be made the following day.

Should the courier be unable to deliver due to the recipient being unavailable the cost for the courier service will be charged for.

 

Scotties Walking Sticks & Canes shall not be liable for delay or failure to deliver products promptly if such failure arises due to force majeure or by reason of any delays occasioned by strikes, riots, lockouts or other labour trouble, war, fire, accident, mechanical failure, non-availability  of manufactured stock, parts, or materials; delay or failure of delivery of the products to Scotties Walking Sticks & Canes by manufacturers suppliers or other persons; government action, legislation or regulation of any kind; Act of God, or any circumstances whatsoever outside our reasonable control.

 

Loss or Damage In Transit

Scotties Walking Sticks & Canes responsibility for loss or damaged goods in transit, will be limited to replacing the damaged products or providing a full refund, which ever the buyer prefers. Any damaged orders  must be returned to Scotties Walking Sticks & Canes .

 

The Use of Your Cane

Please note that all our canes are for fashion and / or collector use, we do not hold a range of disability canes/ walking sticks  or canes for heavy duty commercial  wear.  If you choose to ignore our  recommended usage in relation to a  purchased cane we will not be held responsible for the breakage of the cane nor provide a refund/ replacement for the cane purchased.

 

Returns Policy

Should you be unhappy  or have changed your mind in relation to your purchases, then we are more than happy to accept returns and issue  a 100% refund for the goods . Where the requirement is made by the buyer to send by Special Delivery or International the cost of such cannot be refunded.

For the return and exchange for an alternative product the outgoing re-delivery charge will be charged for at cost.

Where the request has been made to alter the length of a cane to a specific height, we cannot accept the return of the item should the buyer change his/ her purchasing wishes

On returning the goods you the buyer  are responsible for the return and the cost of return within 15 days of receipt of goods.  All goods returned must be, unused and undamaged  together with the original invoice and promotional material.  We do advise returns to be sent with a tracking number. Once returns are received and checked a refund will be issued within 3 working days on the same format as originally paid for. This does not affect your statutory rights as a consumer.

 

Please contact info@walking-canes-sticks.co.uk  to let us know you are returning items and if possible why for our quality and satisfaction procedures.

 

Governing Law

Contracts entered into between  Scotties Walking Sticks & Canes and the customer / buyer will be governed by English Law and all disputes will be submitted to the jurisdiction of the English Courts.